What to Do if Your Online Police Clearance Application is Rejected?

Police clearances can be applied for online, but sometimes things don’t go as planned. The most common challenge applicants face is having their online police clearance application rejected. Having to deal with this can be frustrating and leave you confused about what went wrong and what needs to be done. 

You must correct any errors in your application, submit all required documents, and verify your payment in order to resolve this issue. Please contact the police clearance office if the problem is related to a criminal record or a system error. 

Police Clearance Application Rejection Reasons

It is possible for an online Police Clearance application to be rejected for a number of reasons. The following are the most common issues applicants encounter:

Incomplete or Incorrect Data

Personal information that is incomplete or inaccurate is one of the most common reasons for rejection. There may be errors in your name, address, or birthdate. Your application may be rejected if the system detects any discrepancy between the information you provided and the data in government records.

Document Submission Errors

Your application may be rejected if your uploaded documents are unclear or do not meet the requirements. Typical issues include blurry photos of your ID, invalid government-issued IDs, and oversized or formatted documents.

Mismatch of Details

You can also be rejected if your details do not match those on file in government databases. 

If, for instance, your records at the National Bureau of Investigation (NBI) or other agencies contain different information. This might cause the system to reject your application in that case.

Failure to Meet Eligibility Criteria

Applicants with a criminal record or other disqualifications may not be eligible for a Police Clearance. The system may reject your application if your name is flagged due to a criminal record or pending cases. 

Additionally, you may not be able to obtain clearances from certain local government units due to specific requirements.

Problems with technology

Your application may fail due to technical errors or poor internet connectivity on the Police Clearance website. In the event that the system is unable to process your submission properly, it may result in a rejection.

What to Do After Your Application is Rejected?

If your application has been rejected, you can take several steps to resolve the problem:

Check Out your Application

Be sure to review the application form before doing anything else. Make sure you check:

• Mispelled names, incorrect birth dates, or mismatched addresses are all examples of incorrect personal information.
• Blurred or incorrectly formatted ID photos are examples of document issues.

Correcting Errors and Resubmitting the Application

Make the necessary corrections once you have identified any mistakes:

• Any information that is incorrect should be updated.
• Make sure your documents meet the requirements (clear photo, valid ID, and the right file size). Your application can be resubmitted once these corrections have been made. You can edit and resubmit your application in some systems. It may be necessary to start a new application if this is not the case.

Police station Visit (If Necessary)

In the event the online submission fails, or if in-person verification is required (such as fingerprinting or additional documentation), please visit the Police Clearance office or the nearest station that handles clearances. 

To ensure that your application is processed properly, you may want to submit it in person.

Resolve HIT Status or Criminal Record Issues

In the event that your application is rejected due to a “HIT” status (a potential match with criminal records) or previous offenses, you must resolve these issues before you can obtain clearance. 

It may involve the following:

• You can clear your record if you have been charged.
• To clear your name if there is any confusion in the records, contact the NBI or other relevant authorities.

Contacting the Police Clearance Help Centre

In case you cannot find the reason for rejection or if the system does not explain the issue clearly, you can contact the help center. You can contact the customer service team by:

You can find out why your application was rejected and what steps you need to take to fix it at the help center.

Avoid Application Rejection in the Future

In order to minimize the chances of your Police Clearance application being rejected in the future, keep these tips in mind:

Double Check Information

Verify your personal details before submitting your application. Check that:

Document Quality

Your submitted documents must be of high quality. Listed below are a few tips:

Stay Informed About Requirements

You should always check the official website for the latest updates regarding the requirements for Police Clearance. Before submitting your application, ensure you meet all eligibility requirements.

Conclusion

When your Police Clearance application is rejected, it can be frustrating, but understanding why it happened and knowing what to do next can help you quickly resolve the issue.
In the future, you can increase your chances of a successful clearance by reviewing your application, contacting support, and making sure that your documents meet the required standards.